At Growhex, we are committed to ensuring your complete satisfaction with your purchases. We will go to great lengths to achieve this satisfaction. However, if you find yourself dissatisfied with an item purchased through our website, we offer returns and replacements, subject to the terms and conditions outlined in this policy.
Please note that we do not provide refunds for completed services. Returns that are not received by us will not be eligible for replacement. It is also important to understand that shipping and insurance fees are non-refundable.
Acceptable Return Details:
We will accept product returns for replacement if any of the following conditions are met:
If the products you received significantly differ from the products you ordered.
In the case of a faulty product, your order will be either replaced or refunded. All claims for damaged items must be accompanied by photo proof and made within 24 hours of receiving your order. It is crucial that you open your order as soon as possible and promptly notify us of any damage. No action can be taken if no claim for damage is made within 24 hours of delivery.